AEON Member Plus Visa Card AEON Wallet

FAQs

General Info
  • Transfer period: 12 October 2018 – 31March 2019.
  • The point transfer is available to AEON BiG member card holders only.
    To have the point transfers from AEON BiG member card to AEON Member Plus Visa Card, members are required to apply for AEON Member Plus Visa Card and provide the AEON BiG member card number.
  • Only one AEON BiG member card point balance is allowed to be transferred to AEON Member Plus Visa Card.
  • The point balance will be transferred on the next working day but is subject to the successful registration of AEON Member Plus Visa Card.
  • Members will receive a SMS notification on the successful / unsuccessful transfer.
When is the last day of issuance of AEON BiG member card?
The last day for AEON BiG member card issuances will be on 5th October 2018.
When is the last day I can use the AEON BiG member card to collect points?
The last day for AEON Big Member Card to collect points is on 17th March 2019.
If I lost my card, how do I get the AEON BiG member card replacement after 5th October 2018?
No, from 5th October 2018, we will not be issuing any new or replacement AEON BiG member card. However to continue the membership, kindly proceed to our AEON Member Plus Card kiosk, complete the e-form and present your MYKAD/ Passport upon signing up. We will transfer the remaining points from your old AEON BiG member card to the new AEON Member Plus Visa Card. Please visit our web https://www.aeoncredit.com.my/ for more information on our new AEON Member Plus Visa Card.
Do I need to pay for the card replacement if I lost my AEON BiG member card and replace with new AEON Member Plus Visa Card?
There will be no charges imposed and it will be free of charge for replacement card to AEON Member Plus Visa Card.
Can I claim my accumulated AEON BiG points if I lost my card?
Yes. However, you are required to e-mail to customer.service@aeoncredit.com.my or submit your application at your nearest AEON Credit Service branch. Please refer to our AEON BIG member card terms & conditions for more information at http://www.aeonbig.com.my/
Will I lose my Rewards points once I signed–up for AEON Member Plus Visa Card?
No.
What is the membership conversion rate if I upgrade to AEON Member Plus Visa Card?
The conversion rate will be on a 1:1 point basis. It is equivalent to RM0.005 per 1 point. Example: Accumulated member points are 100 points. Upon upgrade to AEON Member Plus Visa card, the points transferred are 100 points.
Can I choose not to transfer the points?
Yes. You may choose not to transfer the points but you are required to redeem all points in your AEON BiG member card before 31st March 2019.
Is there any validity period for AEON BiG points?
The last day to redeem the AEON BiG points will be on 31st March 2019
Can I redeem my AEON BiG points after it expires?
No. Any unredeemed AEON BiG points will be forfeited after 31st March 2019 without any extension given.
What if I have more than one (1) AEON BiG member card?
We encourage all members to redeem all points or to convert the points to the new AEON Member Plus Visa Card.
Where can I check my point balance?
You can check your point balances at any AEON BIG cashier counters / information counters, AEON Credit Service Malaysia branches nationwide, or simply visit our official website at https://www.aeoncredit.com.my/. Alternatively, you can also call our Customer Care line at 1-300-80-2366. Kindly note that the balance points as per previous visit (last 24 hours) is printed out in your current transaction receipt.
I am an existing AEON BiG card holder; do I need to redeem all my points before 31 March 2019?
Yes or you may transfer your membership points to AEON Member Plus Visa Card.
Can I still use my current AEON BiG member card to collect points after 5th Oct 2018?
Yes, the usage of AEON BiG member card is still valid for points earning until 17th Mar 2019. Afterwards, you can only continue to earn the membership points by using AEON Member Plus Visa Card or any other channel to be advised in the future.
What should I do to continue enjoying the AEON BiG membership? How can I continue to enjoy the benefits of AEON BIG Member Card?
If you’re AEON BiG member cardholder, you need to apply AEON Member Plus Visa Card by 31st March 2019 where you may enjoy more benefits/ privileges on top of reward points.
What happened to my accumulated points?
a. If you continue with AEON Member Plus Visa Card - Points will be transferred from your AEON BIG Member Card
b. If you opt not to apply AEON Member Plus Visa Card and choose to use AEON BIG Member Card - Points will be expired by when if not redeem by 31 March 2019.
Is there is any charge should I upgrade/ replace the AEON BiG member card to AEON Member Plus Visa Card?
No.
Is there is any difference in terms of point collection using AEON BiG member card vs AEON Member Plus Visa Card?
No. The point allocation is still based on the rate of RM1=1point basis.
As an existing AEON BiG member card holder, I am able to have the parking rebate at selected AIG BiG parking. Can I use AEON Member Plus Visa Card for the parking?
No. You cannot use your AEON Member Plus Visa Card for this purpose. You may retain your AEON BiG member card until 31 March 2019 to enjoy the parking rebate. However, we will update you shall we revised benefits for AEON Member Plus Visa card holders in the future.

Terms & Conditions

View full terms and conditions

AEON BIG Member Card Programme

The AEON BIG Member Card Programme (“Member Card”) is a loyalty program owned by AEON BIG (M) SDN. BHD. (“AEON BIG”) and managed by AEON Credit Service (M) Bhd (“AEON Credit”).
The Member Card is issued and managed by AEON Credit, and it is applicable at all AEON BIG retail/hypermarket/supermarket stores in Malaysia (“AEON BIG Stores”) and appointed external merchants (“External Merchants”) which will be notified to the Member Card holder from time to time.
External Merchants refers to other business entities which are not associated with AEON BIG and AEON Credit.
Effective from 05th October 2018, AEON BIG in collaboration with AEON Credit will launch a brand new loyalty programme known as the AEON Member Plus Visa Card (“AEON Member Plus Visa Card”) which will eventually replace the existing AEON Big Member Card programme.
 

TERMS & CONDITIONS

By using the Member Card, you hereby agree to be bound by the following terms and conditions:
 
1 MEMBERSHIP
a. You must either reside or be a resident of Malaysia or Singapore, aged 18 years and above in order to be eligible to apply for the Member Card.
b. You may apply for the Member Card at any of the participating AEON BIG Stores in Malaysia by completing the Member Card application form and presenting your MyKad, Passport or any other personal identification as requested.
c. All Member Card accounts are individual accounts and you are only entitled for one (1) Member Card. Member Card Programme benefits are non-transferable, not for sale and can only be used by the individual who is named or registered for the Member Card unless expressly stated otherwise.
d. AEON BIG and AEON Credit will cease the issuance of new and replacement AEON Big Member Cards by 05th October 2018.
e. The existing AEON Big Member Cards shall continue to be valid until 31st March 2019. Members will continue to enjoy benefits under the existing programme until 31st March 2019 as per the Terms And Conditions. Thereafter all existing AEON Big Member Card loyalty programme will cease absolutely and all benefits therein will cease as well.
 
2 General
You must present your Member Card to the cashiers at any of the participating AEON BIG stores and/or External Merchants prior item being scanned each time you make a purchase in order to earn or redeem your AEON BIG Member Card points.
As a Member Card holder, you are required to produce your Member Card for any point redemption to offset for the purchases at any of the participating AEON BIG Stores and/or External Merchants.
AEON Credit has the absolute discretion to refuse processing of any redemption request made by you, in the event AEON Credit suspect of any fraudulent activities related to your member card account.
All Member Cardholder are bound by these AEON BIG Member Card Terms and Conditions (“Terms and Conditions”) stated herein and AEON Credit reserves the rights to vary, omit, add or amend the AEON BIG Member Card Terms and Conditions without prior notice. Any new or amended Terms and Conditions will supersede the existing Terms and Conditions.
Wholesaler(s) (including its owner, employee, representative etc) shall not be entitled to use and earn Member Card points when purchasing goods at special discount for Wholesaler(s).
All applicable taxes herein shall be payable by you.
Your existing AEON BIG Member Card will no longer be accepted at all AEON BIG outlets after 31st March 2019.
 
3 POINTS
Generally one (1) point will be collected for every RM1.00 spent in a single transaction. However, Member Card holder may collect extra points for every RM1.00 spent at the participating AEON BIG Stores and/or External Merchants subject to notification being given to the Member Card holder from time to time.
Points collected are not exchangeable or redeemable to cash, prizes, credit or any products except for those stated in the AEON BIG Member Card Redemption Program (if any).
The existing Member Card holder shall continue to collect the points until 17th March 2019. No points will be rewarded after 17th March 2019. However, the Member Card holder will continue to enjoy the benefits until the membership ends on 31st March 2019.
Notwithstanding anything to the contrary herein contained, all balance Reward points shall expire by 31st March 2019. Reward points not redeemed by 31st March 2019 shall be automatically forfeited, and you shall have no claims against AEON Credit and AEON BIG in respect of the forfeited Reward points.
Subject strictly to Members’ successful registration for the AEON Member Plus Visa Card by 31st March 2019, the balance Reward points shall be transferred to the new AEON Member Plus Visa Card account.
Your Member Card points earned for the day will only be reflected after 24 hours from your last purchase at any participating AEON BIG Stores and/or External Merchants or by the 20th day of each month when purchases are made at some selected External Merchants in accordance to their policy.
AEON Credit is entitled to reverse out the Member Card points earned at any time if products or goods purchased at the participating AEON BIG Stores and/or External Merchants are returned for any reason and a full or partial refund of the purchase price is given. This also applies to exchange of products, unless the exchange is for products with an equivalent value. AEON Credit and/or AEON BIG reserves the right to refuse any return or refund process if you fail to produce the Member Card upon request.
Points awarded and/or points redeemed for purchase may be reversed and/or cancelled if AEON Credit determines that the points were earned and/or redeemed not in accordance with the Terms and Conditions stated herein and/or due to any system error. For the avoidance of doubt, any advice or actions of AEON Credit’s employees that are contrary to these Terms and Conditions will not have the effect of changing these Terms and Conditions contained herein.
AEON Credit is under no obligation to award Member Card points for any reason outside of qualifying transactions.
No point will be rewarded for purchases of Gift Cards, mobile top up, tobacco related products, and other products purchased outside from participating AEON BIG stores and/or External Merchants.
AEON BiG Member Cardholder who present valid purchase receipt(s) which is inclusive of applicable taxes (if any), shall be entitled to receive the Reward Point.
 
4 LOST, THEFT, DAMAGE
AEON Credit and/or AEON BIG shall not be held liable for any loss or damages suffered by you for any lost or stolen or damage to your Member Card caused purely by your own negligence and the following shall apply:-
  • AEON Credit will not credit back the points from any lost or stolen or damaged Member Card into any fresh application of Member Card;
  • Notwithstanding para (i) above, AEON Credit will credit back the points in case of stolen Member Card due to theft and you are required to furnish a copy of the police report; and
  • Notwithstanding para (i) above, AEON Credit will credit back the points where the damage was caused by faulty card.
  • You must immediately notify AEON Credit in the event your Member Card is lost or stolen by calling our Customer Care Line (1-300-80-2366) or visiting nearest AEON Credit branches. AEON Credit will immediately block your Member Card points from any earning or redemption process (if any).
  • In the event of lost, theft, fraud, damaged or malfunction of the card or other unauthorized use of your Member Card, AEON Credit may at its sole discretion, replace your Member Card (if applicable) and transfer all points collected (if applicable) to a replacement card. AEON Credit may at its sole discretion decide not to replace your Member Card due to the incident caused by your willful breach of these Terms and Conditions or if it is suspected that you are or have been engaged in fraudulent or any other unlawful conduct.
  • AEON Credit will credit your remaining AEON BIG points from the time and date you reported lost of your AEON BIG Member Card, within ten (10) working days.
  • If you found a Member Card which you had previously reported to be lost or stolen, you should immediately dispose the Member Card.
 
5 DATA PROTECTION AND PRIVACY POLICY
At the point you apply for AEON BIG Member Card, it is obligatory for you to provide your:-
  • full name as in I.C./Passport,
  • new I.C./Passport number,
  • date of birth,
  • nationality,
  • race,
  • gender,
  • marital status,
  • correspondence address,
  • postcode,
  • city,
  • state,
  • confirmation and signature, and (13) applicant signature.
The other personal data requested such as your mobile number, home number, and e-mail address among others are optional to be provided.
The personal data collected are stored securely by AEON Credit. If you access any of AEON BIG's promotions, competitions, customer surveys and questionnaires via a third party social networking site, AEON BIG may receive information about your social networking site profile including without limitation the information you make publicly available such as your social networking site user ID, your first, last and user names, profile and cover photos.
At the point you apply for AEON BIG Member Card, it is obligatory for you to provide your :-
  • with offers and information about AEON BiG products or services; and
  • with offers and information about AEON Credit’s products and services including products and services distributed by AEON Credit through strategic alliances with its business partners; and
  • for customer analysis e.g. to help improve our services.
  • In the event you indicate that you do not want to receive marketing information from us, this will prevent you from receiving great offers or promotions that may be of interest to you. Please call our Customer Care line at 1-300-80-2366/ email to customer.service@aeoncredit.com.my or walk in to our nearest branch to unsubscribe from receipt of marketing materials
AEON Credit is committed to maintaining the security of your personal data in accordance with the requirements of the Personal Data Protection Act 2010 and will take all necessary reasonable steps to ensure that your personal data is secured against unauthorized access, loss, disclosure or destruction.
The Data Protection and Privacy Policy shall apply whenever you provide AEON Credit with your personal data save and except if it is required by law or any regulatory authority, your personal data will not be passed to any other party without your permission.
AEON Credit, and AEON BIG reserves the right to use the database information for the purpose (“Purpose”) of:-
  • managing and improving the Member Card;
  • administering your account;
  • understanding your shopping behaviour in order to develop and improve our products and services;
  • managing promotions, competitions, customer surveys and questionnaires; and
  • checking and verifying your identity.
Marketing and analysis - Unless you indicate otherwise, AEON Credit and/or AEON BIG may contact you:-
  • with offers and information about AEON BiG products or services; and
  • with offers and information about AEON Credit’s products and services including products and services distributed by AEON Credit through strategic alliances with its business partners; and
  • for customer analysis e.g. to help improve our services.
  • In the event you indicate that you do not want to receive marketing information from us, this will prevent you from receiving great offers or promotions that may be of interest to you. Please call our Customer Care line at 1-300-80-2366/ email to customer.service@aeoncredit.com.my or walk in to our nearest branch to unsubscribe from receipt of marketing materials
Please be informed that your personal data may be disclosed to affiliates, service providers and relevant third party business partners of AEON Credit and AEON BIG for the purpose as provided herein and as permitted by applicable data privacy laws. Those third parties have access to your personal data only as necessary to perform their functions, and for no other purposes.
You may request for access to or correction of the personal data, submit inquiries or complaints, or limit the processing of the personal data at any time hereafter by submitting such request to AEON Credit via e-mail at customer.service@aeoncredit.com.my. Please note that it is obligatory for you to supply the personal data as per Clause 5(a) above in order for AEON Credit to process your personal data for the Purpose, without which AEON Credit will not be able to process your application for this Member Card and to provide adequate services. By providing your personal data and submitting your application including your signature, you expressly consent and agree to the terms above with respect to the processing of your personal data by AEON Credit.
 
6 GENERAL
The AEON BIG Member Card remains the property of AEON Credit at all times.
AEON Credit and/or AEON BIG may, at its discretion at any time terminate the AEON BIG Member Card Program by giving thirty (30) calendar days’ notice of termination. Notice of such termination may be sufficiently sent to you as per clause 6(l) and 6(m) below.
AEON Credit and/or AEON BIG (including its successors, assigns, officers, directors, shareholders, agents, affiliates and subsidiaries) and the participating AEON BIG Stores and/or External Merchants shall not be liable to you or any third party authorized by or claiming through you for any loss, damage, cost, expenses, actions, suits, claims and demand whatsoever, whether direct, indirect, special or consequential, of loss of business, revenue of profits or of any nature suffered by you or any person for any loss, damage or injury caused or suffered by a person arising from the usage of the Member Card.
AEON Credit and/or AEON BIG shall hold no liability in the event that any participating AEON BIG Stores and/or the External Merchants refuse to accept the Member Card for any reason whatsoever.
Any dispute regarding the Member Card points and services must be directed to AEON Credit Customer Care line within seven (7) days of the said dispute.
The Terms and Conditions are governed by and shall be construed in accordance with laws of Malaysia. You hereby expressly submit to the exclusive jurisdiction of the courts in Malaysia.
If any of the provisions herein contained should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions should not be affected.
AEON BIG has the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Member Card.
AEON Credit and/or AEON BIG assume no responsibility for any technical failure of the Member Card system that results in the Member Card not being accepted by any participating AEON BIG Stores and/or External Merchants.
AEON Credit reserves the right to amend these Terms and Conditions from time to time when it is reasonably considered necessary to do so. Reasonable notice shall be posted on AEON Credit’s and/or AEON BIG official website as a notification of the said amendment(s). Please take note that your continued usage of the Member Card after any amendment(s) being made to these Terms and Conditions shall constitute your unconditional acceptance to the amendment(s) made.
AEON Credit and/or AEON BIG shall not be liable for any loss or inconvenience faced by you as a result of the amendment(s) of these Terms and Conditions.
All communications and/or correspondences by AEON Credit, is either by way of notification through AEON Credit’s and/or AEON BIG’s official website and/or the participating AEON BIG Stores and/or External Merchants, advertisements and/or any other media deemed fit. Any such notification shall immediately supersede the previous communication and/or correspondence with regard to the same matter, unless it is expressed and clearly stated otherwise
Any notice to be given pursuant to these Terms and Conditions shall be sufficiently sent to you by way of notification at the participating AEON BIG Stores and/or External Merchants and/or publication on the AEON Credit and/or AEON BIG’s official website.
Any communications to be given by you to AEON Credit in relation to these Terms and Conditions, you can contact our Customer Care line at 1-300-80-2366 or via email to customer.service@aeoncredit.com.my or by writing into the following address:
 
AEON CREDIT SERVICE (M) BERHAD
Customer Service Care Line
Level 18, UOA Corporate Tower, Avenue 10
The Vertical, Bangsar South City
No 8 Jalan Kerinchi, 59200 Kuala Lumpur
 

Soalan Lazim

Maklumat umum
  • Tempoh pemindahan: 12 Oktober 2018 - 31 Mac 2019.
  • Pemindahan mata ganjaran hanya untuk pemegang kad ahli AEON BiG sahaja.
  • Untuk mempunyai pemindahan mata dari kad ahli AEON BiG ke AEON Member Plus Visa Card, ahli-ahli dikehendaki memohon untuk AEON Member Plus Visa Card dan memberikan nombor kad ahli AEON BiG.
  • Hanya mata ganjaran dari satu kad kad ahli AEON BiG sahaja yang dibenarkan untuk dipindahkan ke AEON Member Plus Visa Card.
  • Baki mata ganjaranakan dipindahkan pada hari berkerja berikutnya tetapi tertakluk kepada pendaftaran AEON Member Plus Visa Card yang berjaya
  • Ahli akan menerima notis melalui SMS mengenai pemindahan yang berjaya / tidak berjaya.
Bilakah hari terakhir pengeluaran Kad Ahli AEON BiG?
Hari terakhir pengeluaran kad ahli AEON BIG adalah pada 5 Oktober, 2018
Bilakah hari terakhir saya boleh menggunakan Kad Ahli AEON BiG untuk memungut mata ganjaran?
Hari terakhir untuk ahli Kad AEON BiG memungut mata ganjaran adalah pada 17 Mac, 2019.
Jika saya kehilangan kad saya, bagaimanakah caranya untuk saya mendapatkan kad gantian selepas 5 Oktober, 2018?
Mulai tarikh tersebut, tiada sebarang kad baru atau kad gantian akan dikeluarkan bagi mengganti Kad Ahli AEON BiG yang hilang. Bagaimanapun, untuk menyambung keahlian, anda disarankan pergi ke kiosk AEON Member Plus Visa Card, isikan e-borang dan tunjukkan MYKAD atau Passport anda semasa pendaftaran. Kami akan memindahkan mata ganjaran yang berbaki di dalam Kad Ahli AEON BiG yang lama ke dalam kad baharu AEON Member Plus Visa Card Sila lawati laman sesawang kami https://www.aeoncredit.com.my untuk maklumat lanjut mengenai AEON Member Plus Visa Card.
Adakah saya perlu membayar untuk mendapatkan kad gantian sekiranya saya kehilangan Kad Ahli AEON BIG dan ingin menggantikannya dengan AEON Member Plus Visa Card yang baru?
Tiada caj yang dikenakan dan ia adalah percuma untuk menggantikannya dengan AEON Member Plus Visa Card.
Bolehkah saya menuntut mata ganjaran AEON BiG yang terkumpul sekiranya saya kehilangan kad saya?
Ya, bagaimanapun anda diminta menghantar emel kepada customer.service@aeoncredit.com.my atau mengemukakan permohonan kepada cawangan AEON Credit Service terdekat. Sila rujuk kepada terma dan syarat-syarat Kad Ahli AEON BiG untuk maklumat lanjut di http://www.aeonbig.com.my.
Adakah saya akan kehilangan mata ganjaran saya apabila saya mendaftar untuk mendapatkan AEON Member Plus Visa Card?
Tidak.
Apakah kadar penukaran keahlian sekiranya saya menaik taraf kepada AEON Member Plus Card?
Kadar penukaran adalah pada nisbah mata ganjaran 1:1. Ianya bersamaan dengan RM0.005 bagi setiap mata ganjaran. Contoh: Mata ganjaran terkumpul adalah sebanyak 100 mata. Selepas naik taraf ke AEON Member Plus Visa Card, mata ganjaran yang dipindahkan adalah sebanyak 100 mata juga.
Bolehkah saya memilih untuk tidak memindahkan mata ganjaran saya?
Ya. Anda boleh memilih untuk tidak memindahkan mata ganjaran anda, bagaimanapun anda diminta menebus kesemua mata ganjaran yang ada di dalam Kad Ahli AEON BiG anda sebelum 31 Mac, 2019.
Adakah terdapat tempoh sah bagi mata ganjaran AEON BiG?
Tarikh akhir bagi menebus mata ganjaran AEON BiG ialah pada 31 Mac 2019.
Bolehkah saya menebus mata ganjaran selepas tarikh luput?
Tidak. Sebarang mata ganjaran yang tidak ditebus akan diluputkan.
Bagaimana jika saya mempunyai lebih dari satu kad keahlian?
Kami menggalakkan semua ahli untuk menebus mata ganjaran terkumpul atau menukar mata ganjaran tersebut kepada kad baharu iaitu AEON Member Plus Visa Card.
Dimanakah saya boleh menyemak baki mata ganjaran saya?
Anda boleh menyemak mata ganjaran dimana-mana kaunter bayaran/kaunter khidmat pelanggan AEON BIG, cawangan AEON Credit Service Malaysia atau boleh melayari laman sesawang di https://www.aeoncredit.com.my/. Selain daripada itu anda juga boleh menghubungi talian khidmat pelanggan di 1300-80-2366. Harap maklum, baki mata ganjaran yang dipaparkan dalam resit transaksi semasa anda adalah baki mata ganjaran kunjungan terdahulu ( 24 jam terakhir).
Saya adalah pemegang kad AEON BiG , perlukah saya menebus semua mata ganjaran sebelum 31 Mac 2019?
Ya, atau anda juga boleh memindahkan mata ganjaran kepada AEON Member Plus Visa Card.
Bolehkah saya terus menggunakan Kad Ahli AEON BiG saya untuk mengumpulkan mata ganjaran selepas 05 Okt 2018?
Ya, penggunaan Kad Ahli AEON BiG masih sah digunakan untuk mengumpul mata ganjaran sehingga 17 Mac 2019. Selepas itu, anda hanya boleh mengumpul mata ganjaran dengan menggunakan AEON Member Plus Visa Card atau saluran lain yang akan dimaklumkan kelak.
Apakah yang perlu saya lakukan untuk terus menikmati keahlian AEON BiG? Bagaimana untuk saya terus menikmati kelebihan/manfaat kad Ahli AEON BIG?
Sekiranya anda ialah pemegang Kad Ahli AEON BiG , anda perlu memohon AEON Member Plus Visa Card sebelum atau pada 31 Mar 2019 dimana anda boleh menikmati kelebihan/ manfaat dan mata ganjaran.
Apakah yang akan berlaku pada mata ganjaran terkumpul saya?
a. Jika anda meneruskan dengan AEON Member Plus Visa Card – Mata Ganjaran akan dipindahkan dari Kad Ahli AEON BIG.
b. Jika anda memilih untuk tidak memohon AEON Member Plus Visa kad dan memilih untuk mengunakan Kad Ahli AEON BiG – Mata Ganjaran akan diluputkan jika tidak ditebus sebelum atau pada 31 Mac 2019.
Adakah sebarang caj akan dikenakan sekiranya saya ingin menaik taraf atau menggantikan Kad Ahli AEON BIG saya kepada AEON Member Plus Visa Card?
Tiada.
Adakah perbezaan dari segi pengumpulan mata ganjaran menggunakan Kad Ahli AEON BiG berbanding AEON Member Plus Visa Card?
Tiada. Peruntukan mata ganjaran masih berdasarkan kiraan RM1 = 1 mata ganjaran.
Sebagai pemegang kad ahli AEON BiG yang sedia ada, saya dapat memiliki rebat letak kereta di tempat letak kereta AIG BiG yang terpilih. Bolehkah saya menggunakan AEON Member Plus Visa Card untuk tempat letak kereta?
Tidak. Anda tidak boleh menggunakan AEON Member Plus Visa Card untuk tujuan ini. Anda boleh mengekalkan kad ahli AEON BiG anda sehingga 31 Mac 2019 untuk menikmati rebat tempat letak kereta. Walau bagaimanapun, kami akan mengemas kini anda akan kami menyemak semula manfaat untuk pemegang AEON Member Plus Visa Card pada masa akan datang.

Terma dan Syarat

Lihat terma dan syarat

Program Kad Ahli AEON BiG

Program Kad Ahli AEON BIG (“Kad Ahli”) adalah program kesetiaan yang dimiliki oleh AEON BIG (M) SDN. BHD (“AEON BIG”) dan diuruskan oleh AEON Credit Service (M) Bhd (“AEON Credit”). Kad Ahli ini dikeluarkan dan dikendalikan oleh AEON Credit dan ia boleh digunakan di semua rangkaian runcit/pasaraya besar/pasaraya AEON BIG di Malaysia (“Rangkaian AEON BIG”) serta pedagang luar yang dibenarkan (“Pedagang-pedagang Luar”) yang akan dimaklumkan kepada pemegang Kad Ahli dari semasa ke semasa. Pedagang-pedagang Luar merujuk kepada entiti perniagaan lain yang tidak berkaitan dengan AEON BIG dan AEON Credit.
 

TERMA & SYARAT

Dengan menggunakan Kad Ahli, anda dengan ini bersetuju untuk terikat dengan mematuhi terma-terma dan syarat-syarat berikut:
Mulai 05 Oktober 2018, AEON BIG dengan kerjasama AEON Credit akan melancarkan program kesetiaan baru yang dikenali sebagai Kad AEON Member Plus Visa ("Aeon Member Plus Visa Card ") yang bakal menggantikan program Kad Ahli AEON BIG.
 
1 KEAHLIAN
a. Anda mestilah penduduk atau pemastautin Malaysia atau Singapura, berumur 18 tahun dan ke atas untuk layak memohon Kad Ahli
b. Anda boleh memohon Kad Ahli di mana-mana rangkaian AEON BIG di Malaysia yang terlibat dengan melengkapkan borang permohonan Kad Ahli dan menunjukkan MyKad, pasport anda atau sebarang pengenalan peribadi sepertimana yang diperlukan.
c. Semua akaun Kad Ahli adalah akaun-akaun individu dan anda hanya layak untuk satu (1) Kad Ahli. Ganjaran Program Kad Ahli tidak boleh dipindah milik, bukan untuk dijual dan hanya boleh digunakan oleh individu yang dinamakan atau berdaftar untuk Kad Ahli kecuali dinyatakan sebaliknya
d. AEON BIG dan AEON Credit akan menghentikan pengeluaran Kad Ahli AEON BIG yang baru dan bagi penggantian kad pada 05 Oktober 2018.
e. Kad Ahli AEON BIG yang sedia adalah sah sehingga 31 Mac 2019. Ahli-ahli akan terus menikmati manfaat di bawah program sedia ada sehingga 31 Mac 2019 mengikut Terma Dan Syarat. Selepas tarikh tersebut, kesemua program kesetiaan Kad Ahli AEON BIG akan dihentikan sepenuhnya termasuk kesemua manfaat yang terkandung di dalamnya.
 
2. PENGGUNAAN KAD AHLI AEON BiG
Anda mestilah menyerahkan Kad Ahli anda kepada juruwang di mana-mana Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang terlibat sebelum barangan anda diimbas setiap kali anda membuat pembelian untuk memastikan anda memperolehi atau menebus mata ganjaran Kad Ahli AEON BIG anda.
Sebagai pemegang Kad Ahli, anda perlu memaparkan Kad Ahli anda semasa menebus mata ganjaran Kad Ahli di mana-mana Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang terlibat.
AEON Credit mempunyai budi bicara mutlak untuk menolak daripada memproses sebarang permintaan penebusan anda sekiranya AEON Credit mengesyaki kemungkinan aktiviti penipuan berkaitan dengan akaun Kad Ahli anda.
Semua Pemegang Kad Ahli adalah terikat dengan Syarat-syarat dan Terma-terma Kad Ahli AEON BIG ("Terma dan Syarat") yang dinyatakan di sini dan AEON Credit berhak untuk mengubah, mengabaikan, menambah atau meminda Terma dan Syarat tanpa memberi sebarang notis. Mana-mana Terma dan Syarat ini atau pindaan akan menggantikan Terma dan Syarat sedia ada.
Pemborong (termasuk pemilik, kakitangan, wakil dan sebagainya) tidak layak mengguna dan memperoleh mata ganjaran Kad Ahli bagi pembelian barangan pada diskaun khas untuk Pemborong.
Sebarang cukai yang dikenakan perlu dibayar oleh pelanggan (sekiranya ada)
Kad Ahli AEON BIG yang side ada tidak lagi akan diterima di semua cawangan AEON BIG selepas 31 Mac 2019.
 
3. MATA GANJARAN
Secara umumnya satu (1) mata dapat dikumpulkan melalui perbelanjaan setiap RM1.00 dalam satu transaksi. Walau bagaimanapun, pemegang Kad Ahli boleh mengumpul mata tambahan untuk setiap RM1.00 yang dibelanjakan di Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang terlibat di mana ianya tertakluk kepada pengumuman kepada pemegang Kad Ahli dari masa ke semasa.
Mata ganjaran yang diperolehi tidak boleh ditukar atau ditebus untuk wang tunai, hadiah, kredit atau sebarang produk kecuali sepertimana yang telah dinyatakan dalam Program Penebusan Kad Ahli AEON BIG (jika ada).
Pemegang Kad Ahli yang sedia ada akan terus mengumpul mata ganjaran sehingga 17 Mac 2019. Tiada mata ganjaran akan diberikan selepas tarikh 17 Mac 2019. Bagaimanapun, pemegang Kad Ahli akan terus menikmati manfaat sehingga program keahlian berakhir pada 31 Mac 2019.
Kesemua baki mata ganjaran sedia ada akan tamat tempoh pada 31 Mac 2019. Mata ganjaran yang tidak ditebus selepas 31hb Mac 2019 akan dilupuskan secara automatik, dan anda tidak boleh membuat sebarang tuntutan terhadap AEON Credit dan AEON BIG berhubung dengan mata ganjaran yang telah dilupuskan.
Baki mata ganjaran akan dipindahkan ke akaun Kad AEON Member Plus Visa yang baru dengan syarat, ahli-ahli berjaya mendaftar Kad AEON Member Plus Visa sebelum 31 Mac 2019.
Mata ganjaran Kad Ahli anda yang diperolehi pada hari tersebut hanya akan dipaparkan selepas 24 jam dari pembelian terakhir anda di mana-mana Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang mengambil bahagian atau pada hari ke-20 setiap bulan apabila pembelian dibuat di Pedagang-pedagang Luar tertentu berpandukan polisi Pedagang-pedagang tersebut.
AEON Credit berhak untuk menarik balik mata ganjaran Kad Ahli yang diperolehi pada bila-bila masa jika produk atau barangan yang dibeli di Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang terlibat telah dikembalikan atas sebarang sebab dan bayaran balik penuh atau sebahagian harga pembelian berlaku. Begitu juga untuk penukaran produk, kecuali penukaran produk pada harga serupa. AEON Credit dan/atau AEON BIG berhak untuk menolak sebarang proses pengembalian atau pembayaran-balik jika anda gagal memaparkan Kad Ahli apabila diminta.
AEON Credit berhak untuk menarik balik dan/atau membatalkan mata ganjaran Kad Ahli pada bila-bila masa sekiranya mata ganjaran tersebut diperoleh dan/atau ditebus tanpa menurut Terma dan Syarat yang ditetapkan dan/atau disebabkan oleh sebarang kesilapan sistem. Bagi mengelakkan keliruan, sebarang nasihat atau tindakan yang diberikan oleh kakitangan AEON Credit sekiranya bercanggahan dengan Terma dan Syarat yang dinyatakan di sini tidak sama sekali mengubah Terma dan Syarat ini.
AEON Credit tidak dipertanggungjawabkan untuk memberikan apa-apa mata ganjaran Kad Ahli atas sebarang sebab bagi transaksi tidak layak.
Tiada mata ganjaran akan diberikan untuk pembelian “Gift Cards”, tambah nilai telefon mudah-alih, produk-produk berkaitan tembakau, dan produk-produk lain yang dibeli di luar mana-mana Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang terlibat.
Pemegang Kad Ahli AEON BiG yang mengemukakan resit pembelian sah yang termasuk cukai (jika ada), berhak untuk menerima mata ganjaran.
 
4. KEHILANGAN, KECURIAN DAN KEROSAKAN
AEON Credit dan/atau AEON BIG tidak akan bertanggungjawab ke atas sebarang kerugian atau kerosakan yang dialami oleh anda yang disebabkan oleh kehilangan, kecurian atau kerosakan Kad Ahli anda akibat daripada kecuaian anda sendiri dan perkara berikut terpakai:-
  • AEON Credit tidak akan mengkredit semula mata ganjaran dari Kad Ahli yang hilang, dicuri atau terosak ke dalam mana-mana permohonan baharu Kad Ahli;
  • Tanpa mengambilkira perenggan (i) di atas, AEON Credit akan mengkredit semula mata ganjaran jika Kad Ahli dicuri di mana anda perlu melampirkan sesalinan laporan polis; dan
  • Tanpa mengambilkira perenggan (i) di atas, AEON Credit akan mengkredit semula mata-mata ganjaran jika kerosakan berpunca daripada kerosakan kad.
  • Anda dikehendaki memaklumkan AEON Credit serta-merta jika Kad Ahli anda hilang atau dicuri dengan menghubungi Talian Khidmat Pelanggan kami (1-300-80-2366) atau kunjungi cawangan AEON Credit berhampiran. AEON Credit akan menyekat mata ganjaran Kad Ahli anda daripada sebarang pemerolehan atau proses penebusan serta-merta (jika ada).
  • Jika kad hilang, dicuri, penipuan, rosak atau mala fungsi atau berlaku sebarang penggunaan Kad Ahli anda tanpa kebenaran, AEON Credit boleh, mengikut budi bicara mutlaknya, menggantikan Kad Ahli anda (jika berkenaan) dan memindahkan semua mata ganjaran yang telah diperolehi kepada kad ganti. AEON Credit boleh, mengikut budi bicara mutlaknya membuat keputusan untuk tidak menggantikan Kad Ahli anda yang disebabkan oleh insiden yang berpunca daripada ketidakpatuhan Terma dan Syarat yang terkandung di sini oleh anda secara sengaja atau jika anda telah atau disyaki terlibat dalam penipuan atau sebarang perbuatan lain yang menyalahi undang-undang.
  • AEON Credit akan mengkredit baki mata ganjaran AEON BIG dalam masa 10 hari bekerja dari masa dan tarikh anda melaporkan kehilangan Kad Ahli AEON BIG anda.
  • Jika anda terjumpa semula Kad Ahli yang sebelum ini telah dilaporkan hilang atau dicuri, anda seharusnya melupuskan Kad Ahli tersebut dengan serta-merta.
 
5. PERLINDUNGAN DATA DAN DASAR PRIVASI
Semasa anda memohon Kad Ahli AEON BIG, anda wajib membekalkan
  • nama penuh anda seperti dalam KP/Pasport,
  • nombor KP/Pasport baharu,
  • tarikh lahir,
  • kewarganegaraan,
  • bangsa,
  • jantina,
  • status perkahwinan,
  • alamat surat-menyurat,
  • poskod,
  • bandar,
  • negeri,
  • pengesahan dan tandatangan, dan
  • tandatangan pemohon. Data peribadi lain yang diminta seperti nombor telefon mudah alih, nombor telefon rumah, dan alamat emel adalah antara maklumat tambahan yang boleh dibekalkan. Data peribadi yang dikumpul akan disimpan dengan selamat oleh AEON Credit. Jika anda mengakses mana-mana promosi, peraduan, tinjauan dan soalselidik pelanggan AEON BIG melalui laman perangkaian sosial pihak ketiga, AEON BIG boleh menerima maklumat mengenai profil laman perangkaian sosial anda termasuk dan tidak terhad kepada maklumat yang dibuat umum oleh anda seperti ID pengguna laman perangkaian sosial anda, nama pertama, akhir dan nama pengguna anda, profil dan gambar hadapan anda.
AEON Credit adalah komited untuk mengekalkan keselamatan data peribadi anda selaras dengan syarat-syarat Akta Perlindungan Data Peribadi 2010 dan akan mengambil semua langkah yang sewajarnya dalam memastikan data peribadi anda selamat daripada akses tanpa kebenaran, kehilangan, pendedahkan atau termusnah.
Perlindungan Data dan Dasar Privasi akan berkuat kuasa bila-bila masa anda memberikan data peribadi anda kepada AEON Credit kecuali dan melainkan jika ianya diwajibkan oleh undang-undang atau mana-mana pihak berkuasa, data peribadi anda tidak akan diberikan kepada mana-mana pihak tanpa kebenaran anda.
AEON Credit, dan AEON BIG berhak untuk menggunakan maklumat pangkalan data untuk tujuan berikut (“Tujuan”) :
  • mengurus dan menambahbaik Kad Ahli;
  • mentadbir akaun anda;
  • memahami tabiat belanja anda dalam usaha untuk membangunkan dan memperbaik produk-produk dan perkhidmatan kami;
  • menguruskan promosi-promosi, peraduan, tinjauan dan soalselidik pelanggan; dan
  • menyemak dan mengesahkan identiti anda.
Pemasaran dan analisis – Melainkan anda menyatakan sebaliknya, AEON Credit dan/atau AEON BIG boleh menghubungi anda:
  • dengan tawaran dan maklumat mengenai produk-produk atau perkhidmatan AEON BIG; dan
  • dengan tawaran dan maklumat mengenai produk-produk atau perkhidmatan AEON Credit dan perkhidmatan yang ditawarkan oleh AEON Credit melalui perikatan strategik dengan rakan-rakan perniagaannya; dan
  • untuk penyelidikan pelanggan contohnya untuk membantu memperbaiki perkhidmatan kami.
Sekiranya anda telah menandakan bahawa anda tidak mahu menerima maklumat pemasaran daripada kami, ini akan menghalang anda daripada menerima tawaran atau promosi yang mungkin menarik minat anda. Sila hubungi talian Khidmat Pelanggan kami di 1-300-80-2366 / e-mel kepada customer.service@aeoncredit.com.my atau kunjungi cawangan kami yang berhampiran untuk tarik diri daripada melanggani bahan-bahan pemasaran.
Sila ambil perhatian bahawa data peribadi anda mungkin didedahkan kepada ahli gabungan, pemberi perkhidmatan dan rakan perniagaan pihak ketiga AEON Credit dan AEON BIG untuk tujuan seperti dinyatakan di sini dan sepertimana yang dibenarkan oleh undang-undang privasi yang berkenaan. Pihak ketiga tersebut boleh mengakses data peribadi anda hanya setakat yang diperlukan untuk melaksanakan fungsi mereka, dan bukannya untuk tujuan-tujuan lain.
Anda boleh memohon untuk mengakses atau untuk memperbetulkan data peribadi, menyerahhantar pertanyaan-pertanyaan atau aduan-aduan, atau mengehadkan pemprosesan data peribadi pada bila-bila masa selepas ini dengan menyerahkan permohonan tersebut kepada AEON Credit melalui emel di customer.service@aeoncredit.com.my. Sila ambil perhatian bahawa adalah wajib bagi anda untuk menyediakan data peribadi seperti klausa 5(a) di atas untuk membolehkan AEON Credit memproses data peribadi anda untuk Tujuan, tanpanya AEON Credit tidak dapat memproses permohonan anda untuk Kad Ahli ini dan tidak dapat menyediakan perkhidmatan yang sewajarnya. Dengan menyediakan data peribadi anda dan menyerahkan permohonan anda termasuk tandatangan anda, anda dengan ini bersetuju secara khususnya menerima terma-terma di atas berkenaan dengan pemprosesan data peribadi anda oleh AEON Credit.
 
6. UMUM
Kad Ahli AEON BIG adalah hak milik AEON Credit pada setiap masa.
AEON Credit dan/atau AEON BIG boleh menamatkan Program Kad Ahli AEON BIG mengikut budi bicara mutlaknya pada bila-bila masa dengan memberi notis penamatan tiga puluh (30) hari kalendar. Notis penamatan tersebut dianggap telah diberikan sewajarnya kepada anda mengikut klausa 6(l) dan 6(m) di bawah.
AEON Credit dan/atau AEON BIG (termasuk sesiapa pengganti, pemegang serah hak, pegawai, pengarah, pemegang saham, ejen, ahli gabungan dan subsidiari) dan Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang terlibat tidak akan bertanggungjawab terhadap anda atau mana-mana pihak ketiga yang dibenarkan oleh atau menuntut melalui anda untuk sebarang kerugian, kos, perbelanjaan, tindakan, tindakan guaman, tuntutan dan permintaan, sama ada secara langsung, tidak langsung, khas atau sampingan, tentang kehilangan perniagaan, kerugian profit atau sebarang bentuk kerugian perolehan yang dialami oleh anda atau mana-mana orang untuk sebarang kerugian, kerosakan atau kecederaan yang disebabkan atau dialami oleh siapa-siapa penggunaan Kad Ahli.
AEON Credit dan/atau AEON BIG tidak akan bertanggungjawab sekiranya rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang terlibat enggan menerima Kad Ahli atas sebarang sebab.
Sebarang pertikaian berkaitan dengan mata ganjaran Kad Ahli dan perkhidmatan harus ditujukan kepada Talian Perkhidmatan Pelanggan AEON Credit dalam tempoh tujuh (7) hari dari tarikh pertikaian tersebut.
Terma dan Syarat adalah dikawalselia oleh dan ditafsirkan selaras dengan undang-undang Malaysia. Anda dengan khususnya berserah kepada bidang kuasa eksklusif mahkamah-mahkamah di Malaysia.
Jika mana-mana peruntukan yang terkandung di sini menjadi tidak sah, menyalahi undang-undang atau tidak boleh dikuat kuasakan di bawah mana-mana undang-undang berkenaan, ia tidak mempengaruhi keesahan dan kebolehkuatkuasaan peruntukan-peruntukan lain.
AEON BIG mempunyai kuasa muktamad dalam pentafsiran Terma dan Syarat ini dan dalam sebarang persoalan atau pertikaian-pertikaian lain berkaitan dengan Kad Ahli.
AEON Credit dan/atau AEON BIG tidak bertanggungjawab ke atas sebarang kegagalan teknikal sistem Kad Ahli yang menyebabkan Kad Ahli tidak dapat diterima oleh mana-mana Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar yang terlibat.
AEON Credit berhak untuk meminda Terma dan Syarat ini mengikut keperluan munasabah dari semasa ke semasa. Notis pemakluman pindaan akan dipapar di laman web rasmi AEON Credit dan/atau laman web rasmi AEON BIG. Sila maklum bahawa penggunaan berterusan Kad Ahli selepas apa-apa pindaan yang dibuat kepada Terma dan Syarat ini akan dianggap sebagai penerimaan tanpa sebarang pertikaian dari pihak anda.
AEON Credit dan/atau AEON BIG tidak dipertanggungjawab ke atas sebarang kehilangan atau kesulitan yang anda hadapi akibat daripada pindaan-pindaan Terma dan Syarat.
Semua komunikasi dan/atau surat-menyurat oleh AEON Credit akan dibuat melalui laman web rasmi AEON Credit dan/atau AEON BIG dan/atau Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar terlibat, pengiklanan dan/atau mana-mana media lain yang dianggap sesuai manfaat. Sebarang pemberitahuan tersebut akan menggantikan komunikasi dan/atau surat-menyurat terdahulu mengenai perkara yang sama, kecuali ia dinyatakan dan dijelaskan sebaliknya.
Sebarang notis yang diberikan menurut Terma dan Syarat di sini dianggap telah diberikan dan dihantar sewajarnya kepada anda melalui pemberitahuan di Rangkaian AEON BIG dan/atau Pedagang-pedagang Luar terlibat dan/atau diterbitkan di laman web rasmi AEON Credit dan/atau AEON BIG.
Sebarang komunikasi yang akan diberikan oleh anda kepada AEON Credit berkenaan Terma dan Syarat ini boleh dibuat dengan menghubungi talian Khidmat Pelanggan kami 1-300-80-2366 atau emel ke customer.service@aeoncredit.com.my atau surat-menyurat ke alamat berikut:
 
AEON CREDIT SERVICE (M) BERHAD
Customer Service Care Line
Level 18, UOA Corporate Tower, Avenue 10
The Vertical, Bangsar South City
No 8 Jalan Kerinchi, 59200 Kuala Lumpur
 
Nota: Sekiranya berlaku ketidaksamaan dalam penterjemahan terma dan syarat ini maka versi Bahasa Inggeris kekal dan hendaklah diguna pakai.