Gift Card FAQs

What Is The Maximum Value That I Can Purchase for AEON BiG Gift Card?
The pre-loaded value of the Gift Card shall be limited to a maximum of Ringgit Malaysia One Thousand and Five Hundred (RM1,500.00) only per Gift Card.

What can I purchase using my AEON BiG Gift Card?
The AEON BiG Gift Card can be used to purchase anything in AEON BIG stores, from your favourite grocery to the latest merchandise.

How may I check the balance and expiry date of my AEON BiG Gift Card?
You may check the balance and expiry date of your Gift Card at any AEON BiG stores at the:
• Customer Service Counter; or
• Check-out Counter

When does my AEON BiG Gift Card expire and can I extend the validity period after the card expires?
The Gift Card will have 1 year validity period from the Activation Date of the Gift Card. The Activation Date of the Gift Card refers to the purchase date of the Gift Card from AEON BIG. (No extension of expiry date). However, you can reload the Gift Card with a minimum of Ringgit Malaysia One (RM1.00) only will be extended for a further twelve (12) months from the date of any reload made on the Gift Card (“Reload Date”).

Can I make partial payment with my AEON BiG Gift Card?
You can check your balance in your Card at all participating AEON BiG stores:
a. Customer Service Counter
b. Check-out Counter

When does my AEON BiG Gift Card expire and can I extend the validity period after the card expires?
The Gift Card will have 1 year validity period from the date of activation. (No extension of expiry date)

Can I make partial payment with my AEON BiG Gift Card?
Yes, you can split payment on a transaction using your AEON BiG Gift Card and any other form of payment that is accepted at any AEON BIG stores.

What should I do if my AEON BiG Gift Card is lost, stolen or faulty?
AEON BiG will not be responsible for any lost or stolen cards. Card replacement is only applicable for faulty cards eg. serial number can’t be read.

What should I do if my AEON BiG Gift Card is lost, stolen or faulty?
AEON BIG shall not be liable for any loss or damages suffered by the Bearer due to any lost or stolen Gift Card. If a Gift Card becomes faulty or damaged due to a manufacturing or technical defect, please call Customer Careline and request for a replacement of the Gift Card. Any request for a replacement of Gift Card must be supported with the existing faulty Gift Card which shall be returned to AEON BIG.

Can I return an AEON BiG Gift Card that I have purchased, or received as a gift recently, and request for refund?
No. All AEON BiG Gift Cards ft are non-refundable and not exchangeable for cash.

If I have purchased something using the Gift Card and I would like to refund?
Please notify our Customer Service Counter located in any AEON BIG outlets within eight (8) days of your purchase, subject to AEON BIG’s Return and Refund policy. Any approved refunds to you will be in cash.