Gift Card FAQs
What Is The Maximum Value That I Can Purchase The AEON BiG Gift Card?
The Gift Card can be purchased up to a maximum of Ringgit Malaysia One Thousand and Five Hundred (RM1,500) only per card.

What can I purchase using my AEON BiG Gift Card?
The AEON BiG Gift Card can be used to purchase anything in our store, from your favourite grocery to latest merchandise.

What are the benefits of using a AEON BiG Gift Card?
The AEON BiG Gift Card offers you greater convenience when making your purchases. With the ease of one quick swipe, you can
use it to purchase anything from all participating AEON BiG outlet.
Besides the ease of convenience, you will get to enjoy the following benefits:-
• Discount rate would be given for any cards purchased above RM10K
• Time saving at cashier lines

Why did AEON BiG introduce the Gift Card?
It’s just our way of saying thanks to you for being our loyal AEON BiG customer. It is always our duty to enhance your AEON BiG experience and
what better way can we do it if not creating the convenience and rewarding you back with the benefits of using your AEON BiG Gift Card.

How can I find my balance in my AEON BiG Gift Card?
You can check your balance in your Card at all participating AEON BiG stores:
a. Customer Service Counter
b. Check-out Counter

When does my AEON BiG Gift Card expire and can I extend the validity period after the card expires?
The Gift Card will have 1 year validity period from the date of activation. (No extension of expiry date)

Can I make partial payment with my AEON BiG Gift Card?
Yes, you can split payment on a transaction using your AEON BiG Gift Card and any other form of payment that is accepted at our stores.

Can I use my AEON BiG Gift Card during 'Thank You Day' on every 28th day of the month?
No. AEON BiG Gift Card is not allowed to be used during 'Thank You Day' on every 28th day of the month.


What should I do if my AEON BiG Gift Card is lost, stolen or faulty?
AEON BiG will not be responsible for any lost or stolen cards. Card replacement is only applicable for faulty cards eg. serial number can’t be read.

Can I return a AEON BiG Gift Card that I have purchased or received a gift recently and request for refund?
No. All AEON BiG Gift Card purchased or received are non-refundable or exchangeable for cash.

If I purchased any merchandise and its faulty, request a refund. How do I get a refund?
Yes you can. It will refunded by cash at the Customer Service Counter.